Coastal Microgreens Returns, Refunds & Shipping Policy

Because our products are food items, many of which are fresh or perishable, we are unable to accept physical returns of food products once they have been delivered or shipped.

However, we care deeply about product quality and customer satisfaction. If there is a legitimate issue with your order, we will always do our best to make it right.

Fresh Microgreens, Wheatgrass & Edible Flowers

Fresh microgreens, living trays, wheatgrass, and edible flowers are perishable products and are not eligible for return or exchange.

If your order arrives damaged, spoiled, incorrect, or otherwise not in acceptable condition, please contact us within 24 hours of delivery and include your order number, a brief description of the issue, and clear photographs of the product and packaging.

Once reviewed, we may provide a replacement, store credit, or refund, depending on the circumstances.

Because fresh produce naturally varies in appearance, size, color, and yield, minor natural variations are not considered defects.

Dehydrated Fruit & Shelf-Stable Products

For food-safety reasons, we do not accept returns of dehydrated fruit, fruit garnishes, dried fruit snacks, powders, or other packaged food products.

If your shipped order arrives damaged, open or improperly sealed, incorrect, missing items, or significantly different from what was ordered, please contact us within 48 hours of delivery.

Please include photographs of the product, packaging, and shipping box where relevant.

After review, we may issue a replacement, store credit, or refund.

We are unable to provide refunds simply because of a change of mind, personal taste preference, or because a customer no longer requires the product.

Local Delivery

We will always do our very best to contact you and coordinate your delivery so that your fresh products arrive at a convenient time.

If you will not be home at the time of delivery, we kindly ask that you provide a clean cooler box in a safe, accessible location so that fresh microgreens, edible flowers, wheatgrass, and other perishable products can be stored safely until you return.

If you do not have a cooler available, Coastal Microgreens is happy to provide one for you. Please contact us in advance so we can coordinate this.

Once a fresh order has been delivered to the agreed location, the customer is responsible for bringing the products inside and refrigerating them as soon as reasonably possible.

Coastal Microgreens cannot guarantee the quality of fresh produce that is left exposed to direct sunlight, excessive heat, or other unsuitable conditions after delivery.

If there is ever a problem with your local delivery, please contact us as soon as possible and we will do our best to resolve it.

Shipping Damage

Please inspect shipped orders as soon as they arrive.

If your package has been damaged during transit, please photograph:

The shipping box
The shipping label
The damaged packaging
The affected product

Please retain the packaging until the issue has been resolved.

Shipping Delays

We package our products carefully and ship them using the delivery method selected at checkout.

Once a package has been accepted by the shipping carrier, delivery times may occasionally be affected by weather, carrier delays, holidays, or other circumstances outside our control.

If a shipment is delayed and you believe the quality of the product has been affected, please contact us and we will review the situation individually.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Coastal Microgreens is not responsible for orders that are delayed, returned, misdelivered, or lost because an incorrect or incomplete address was provided.

If you notice an error after placing an order, please contact us as soon as possible. We will make every effort to correct the address before shipment, but changes cannot be guaranteed once an order has been dispatched.

Order Cancellations

Orders may be cancelled before production, harvesting, preparation, or shipment begins.

Because many Coastal Microgreens products are harvested, prepared, packaged, or grown specifically for each customer, cancellations may not be possible once fulfillment has started.

Wholesale, Restaurant & Commercial Orders

Wholesale, restaurant, bar, catering, hospitality, and other commercial orders should be inspected upon delivery.

Any missing, damaged, incorrect, or unacceptable products should be reported to Coastal Microgreens within 24 hours of receipt.

Custom-grown, special-order, bulk, or made-to-order products may not be cancelled once production or growing has begun unless otherwise agreed in writing.

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, or payment provider.

Contact Us

If there is an issue with your order, please contact:

Coastal Microgreens
Oceanside, California
Email: info@coastalmicrogreens.com
Website: www.coastalmicrogreens.com

Please include your name, order number, photographs where applicable, and a brief description of the issue so we can resolve it as quickly as possible.